Service with vision

Our Services

Hotel Operations

Ensuring the health and safety of our guests, colleagues and partners is of the utmost priority for us and a major part of our commitment. Our hygiene and safety programmes include enhanced protocols that incorporate recommendations of public health authorities aligned with internationally recognised accreditation standards.

Sales & Marketing

Successful marketing requires a good understanding of the local market and environment. Timing must be accurate to take advantage of changes in market dynamics. We aim to maximise occupancy through advanced strategic planning, analysing and executing high impact sales and marketing activities both online and offline.

Food & Beverage

We review your current operation using our experienced F&B team, ensuring your business is well resourced, consistent, and successful. We analyse a range of functions including but not limited to cost controls, storage, service delivery, menu evaluation, HR and kitchen management.

Human Resources

We ensure the right people skills and knowledge are in place to complement your business. It is critical to build a team who embraces the vision and mission of the company. We aim to install a culture which values and nurtures your employees as they are the heart and soul of a successful resort.

Revenue &
Profit Maximisation

With an innovative business model, we drive profitability by achieving just the right balance of efficient staffing and premium room rates. We measure investment returns against benchmark norms for the hotel industry. Our team will identify areas for improvement and implement strategies quickly to maximize revenue and profit potential.

Customer Relationship
Management

Using KUSALA's dedicated CRM platform, we will help collect data to provide improved support services and guest experiences resulting in higher profits for the resort. The platform enables us to identify our best customers, discover new customers, cross selling of resorts within the porfolio and maximise the revenue potential from all types of customers.

Get in Touch

We'd love to hear from you.

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